Effective date: 15 October 2026

Terms & Conditions

1. Trader and contact

ZipShop.ge is operated by Nikoloz Tskhakaia, individual entrepreneur, ID 01031001167, registered business address: 74 Cholokashvili Street, Tbilisi, Georgia. Contact us about orders and your rights at zip@zipshop.ge or +995 597 11 11 52.

Nikoloz Tskhakaia handles customer support, refunds and personal data requests. Use zip@zipshop.ge for these requests.

2. Products, prices and orders

Products are primarily sourced on demand from China. A listing does not mean that an item is physically stocked in Tbilisi or guaranteed available from a supplier. Check the model, variant, price and other important features before ordering. After receiving an order, we confirm availability with the supplier. If the supplier cannot fulfil the order, we notify you immediately and refund the full amount paid, including delivery. We offer an alternative only with your agreement.

Prices are in Georgian lari. Delivery costs GEL 3 per order in Tbilisi and GEL 7 per order elsewhere in Georgia, for all products without exceptions or surcharges. The full payable amount and delivery fee are shown before payment. Products that cannot be fulfilled under these delivery terms are not offered for purchase. Payments are made through Flitt. Refunds are initiated manually by our operator through Flitt; applicable refund deadlines still apply, and the time for funds to appear in your account also depends on the payment provider and bank.

We source products from Chinese sellers and arrange transport to Georgia through a freight forwarder under our own arrangements. We handle onward delivery to customers in Georgia. Chinese sellers do not receive customers' names, addresses or contact details.

3. Delivery and delays

The estimated journey from China takes 10–12 days, plus local delivery. Actual timing may vary with transport, customs, the address and courier conditions. We update you about material delays. If the order has not been delivered within 30 calendar days from the order date, you may cancel for a full refund, including shipping. Any earlier cancellation or other mandatory remedy under applicable law remains available.

4. Withdrawal and returns

We voluntarily offer a 14-day return without a reason on all orders, including orders of GEL 30 or less, regardless of the GEL 30 statutory threshold. Notify us at zip@zipshop.ge within 14 calendar days of receiving the goods. If an order arrives in parts, the period begins when the last part is received. An unambiguous notice is enough; a particular form or order number is not mandatory.

Specific statutory withdrawal exceptions can cover genuinely personalised goods or certain sealed goods unsuitable for return for health or hygiene reasons once opened. Any statutory exception is assessed against the actual goods and circumstances and does not narrow our voluntary offer on all orders. Sourcing an ordinary item from China on demand does not make it personalised or remove the return right.

Return the goods without undue delay and no later than 7 calendar days after notice unless we offer to collect them. For change-of-mind returns, you pay the direct return-shipping cost. We refund the amount paid, including the original standard delivery fee, within 14 calendar days after receiving the returned item, normally to the original payment method unless we agree otherwise. If applicable law requires an earlier refund, that earlier deadline takes priority, including the statutory period of 14 calendar days after withdrawal notice, subject only to any lawful right to await the goods or evidence of return. Our voluntary policy does not postpone or restrict statutory rights.

To start a return, email zip@zipshop.ge. We arrange collection or provide the appropriate return instructions privately, including the recipient and destination when needed. Returned goods come back under our control. The registered trader address identifies the business and is not a published return-parcel destination. This process does not change statutory notice, return or refund deadlines.

5. Nonconforming or defective goods

If you receive wrong, damaged or defective goods, you choose a refund or replacement. We pay the necessary return shipping and replacement delivery. Statutory conformity rights, including any rights to repair, replacement, a price reduction or withdrawal, remain unaffected and are not limited by the 14-day change-of-mind period. The law generally covers defects discovered within two years after delivery, subject to its specific exceptions. Photos or video are optional and are not a mandatory condition for a claim. A colour or design difference is assessed against the order and product representation and is not automatically excluded.

6. Communications and data

We use the contact details you give us to update you about your order. See our Privacy Policy for information about personal data. Please provide the correct address and contact details needed for delivery and tell us promptly if they change.

7. Law and complaints

These terms are governed by the laws of Georgia. Nothing here restricts mandatory consumer rights. Contact zip@zipshop.ge to resolve a concern; this does not limit statutory complaint or court routes. The effective date will be stated when the approved terms are published.