Effective date: 15 October 2026

Delivery & Returns

Orders and availability

ZipShop.ge products are primarily sourced on demand from China after an order is placed. We check availability with the supplier and update you. A listing does not mean that an item is physically stocked in Tbilisi. If the supplier cannot fulfil your order, we will notify you immediately and refund everything you paid, including the delivery charge. We will offer a substitute only with your agreement.

We source products from Chinese sellers and arrange transport to Georgia through a freight forwarder under our own arrangements. We handle onward delivery to customers in Georgia. Chinese sellers do not receive customers' names, addresses or contact details.

Delivery charges and estimates

Delivery costs GEL 3 per order in Tbilisi and GEL 7 per order in other regions of Georgia. These rates apply to all products, with no exceptions or surcharges. The full payable amount is shown before payment. Products that cannot be fulfilled under these delivery terms are not offered for purchase.

The estimated journey from China takes 10–12 days. Local delivery time is additional. These are estimates and can vary with transport, customs, the delivery address and courier conditions. We will contact you about material delays.

If your order has not been delivered within 30 calendar days from the order date, you may cancel and receive a full refund, including delivery. This promise does not restrict any earlier cancellation or other remedy available under applicable law.

How to contact us about a return

To start a return, email zip@zipshop.ge. We arrange collection or provide the appropriate return instructions privately, including the recipient and destination when needed. Returned goods come back under our control. The registered trader address identifies the business and is not a published return-parcel destination. This process does not change statutory notice, return or refund deadlines.

An order number helps if available but is not mandatory. Any unambiguous notice is sufficient. Photos or video can help explain a problem but are optional and are not a condition for exercising your rights.

Voluntary 14-day return without a reason

We voluntarily offer a 14-day return on all orders, including orders of GEL 30 or less, regardless of the GEL 30 statutory threshold. You may notify us that you wish to return goods without giving a reason within 14 calendar days of taking physical possession. If an order is delivered in parts, the period begins when you receive the last part. Send an unambiguous notice before the period ends.

The law provides specific exceptions to the statutory withdrawal right, such as genuinely personalised goods and certain sealed goods that become unsuitable for return for health or hygiene reasons after opening. We assess any statutory exception against the particular goods and circumstances; it does not narrow our voluntary offer on all orders. Sourcing an ordinary item from China on demand does not make it personalised or remove your return right.

After notifying us, return the goods without undue delay and no later than 7 calendar days unless we offer to collect them. For a change-of-mind return, you pay the direct return-shipping cost. We refund the amount paid, including the original standard delivery fee, within 14 calendar days after we receive the returned item. We normally use the original payment method unless we agree otherwise. Where applicable law requires an earlier refund, that earlier deadline takes priority, including the statutory period of 14 calendar days after withdrawal notice, subject only to any lawful right to await the goods or evidence of return. This voluntary policy does not postpone or limit statutory rights.

Example withdrawal notice

“To ZipShop.ge: I hereby give notice that I withdraw from my distance sales contract. Order date: [date]. Date received: [date]. Consumer name and address: [details]. Date of notice: [date]. A signature is needed only on a paper notice.” This example is optional; any unambiguous notice is enough.

Defects, wrong goods and failed orders

If you receive wrong, damaged or defective goods, you may choose a refund or replacement. We pay the necessary return shipping and replacement delivery. This offer does not restrict your statutory conformity rights, including any rights to repair, replacement, a price reduction or withdrawal. Those rights continue beyond the 14-day change-of-mind period. The law generally covers defects discovered within two years after delivery, subject to its specific exceptions. A colour or design difference is assessed against what was ordered and represented; it is not automatically excluded from a claim.

If the supplier cannot fulfil the order, we notify you immediately and refund the full amount, including shipping. If an item is confirmed lost in transit, we refund the full amount paid, including delivery. You may also cancel for a full refund if the order remains undelivered 30 calendar days after the order date. Refunds are initiated manually through Flitt; any applicable refund deadline still applies, and the time for funds to appear in your account also depends on the payment provider and your bank.

For further details, see our Terms & Conditions or email zip@zipshop.ge.