Terms & Conditions

Terms of Service

Effective Date: August 6, 2025

By using ZipShop.ge, you agree to the following Terms of Service.

1. Who We Are

Nika Tskhakaia – Individual Entrepreneur (ID: 01031001167)
Address: 74 Cholokashvili St, Tbilisi, Georgia
Email: contact@zipshop.ge | Phone: +995 597 111152

2. Overview

We work with trusted Chinese stores and suppliers to source high‑quality products, import them to Georgia, and deliver them directly to you. Some products are stocked locally at our Tbilisi location, 74 Cholokashvili Street.

3. Orders & Cancellations

• Orders are processed the same day.

• You may cancel within 1 hour if the order is not yet marked “Processing.”

• If an item is unavailable, we offer a refund or alternative.

4. Shipping & Delivery

• International shipping by forwarders like Space Cargo, USA2Georgia, Camex, Inex.

• In‑Tbilisi deliveries by our couriers within 1 business day.

• Outside Tbilisi: 1–3 business days via third‑party courier; delays possible.

• Average delivery time is 10–13 days, but not guaranteed. Customs or supplier delays may extend delivery.

• If not delivered within 1 month, we issue a full refund.

5. Tracking

You will receive updates when:

• Order placed

• Shipped from China

• Arrived in Georgia

• Out for delivery

6. Returns & Refunds

• Returns accepted if wrong item, significant defect, or malfunction.

• If the item is defective or broken, we will contact you to choose between a full refund or a replacement at no extra cost.

• For minor variations (color, design, packaging): no refund or replacement unless completely incorrect.

• If your order does not arrive or is confirmed lost in transit, we will issue a full refund. The refund will be issued within 5 days once confirmed as lost or undelivered.

• Return steps:

  1. Send photo/video proof.

  2. We collect the item via courier (free if faulty).

  3. Full refund or replacement issued within 5–10 business days upon inspection.

7. Payments

• Only prepaid orders—shipping and all fees included in the total price.

• We accept Georgian‑issued Visa/MasterCard via Flitt.

8. Customer Responsibilities

You must provide accurate contact and delivery information, be available for delivery, and update any changes. We are not responsible for failed deliveries due to inaccurate details.

9. Affiliate Program

Earn by referring customers. Terms available at:
https://zipshop.ge/en/terms-conditions#affiliate
Abuse may result in disqualification.

10. Product Descriptions

Product images are illustrative. Slight differences in color, design, or packaging are not grounds for refund—only completely incorrect products are eligible for return.

11. Customer Reviews

You may submit reviews of products purchased from us. We reserve the right to deny, edit, or delete any review at our discretion without prior notice.

12. Age Restrictions

You must be at least 18 years old to place an order. Contracts signed by minors under 18 are voidable under Georgian law.

13. Limitation of Liability

We are not liable for:

• Delays by shipping partners or customs

• Lost items after confirmed delivery

• Incorrect information provided by customer

• Force majeure events

14. Intellectual Property

All site content belongs to ZipShop.ge. Unauthorized use of any text, images, or branding is prohibited. Third‑party trademarks remain the property of their respective owners.

15. Governing Law

These Terms are governed by the laws of Georgia.

16. Force Majeure

We are not liable for delays or failures caused by events outside our control—natural disasters, wars, infrastructure issues, etc.

17. Privacy & Data Protection

See our full Privacy Policy here:
https://zipshop.ge/en/privacy-policy

18. Data Retention

We retain personal and order‑related data for up to three years to comply with accounting and legal obligations.