Privacy Policy

Privacy Policy – ZipShop.ge
Effective Date: August 1, 2025

At ZipShop.ge, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us.

1. Who We Are

ZipShop.ge is operated in Georgia by:
Nika Tskhakaia – Individual Entrepreneur
ID Code: 01031001167
Registered Address: 74 Cholokashvili Street, Tbilisi, Georgia
Email: contact@zipshop.ge
Phone: +995 597 111152
Live Chat: Available on our website

2. Personal Data We Collect

We may collect and process the following personal data:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Technical data (IP address, device type, browser)

  • Website usage data (via cookies, Google Analytics, and Facebook Pixel)

3. Why We Collect Your Data

We collect and use your data to:

  • Process and deliver your orders

  • Communicate with you about orders and support requests

  • Send marketing offers via email or SMS (with your consent)

  • Improve website functionality and marketing performance

  • Prevent fraud or misuse of our services

4. Legal Grounds for Processing

We process your data based on:

  • Contractual necessity – to fulfill your orders and provide services

  • Legitimate interest – analytics, fraud prevention, customer support

  • Consent – marketing messages and non-essential cookies

5. Cookies & Tracking Tools

We use cookies to enhance your experience and analyze traffic, including:

  • Essential cookies – for website functionality

  • Google Analytics – for insights

  • Facebook Pixel – for ad performance tracking

You can control cookies through browser settings. A consent banner is displayed on your first visit.

6. Data Sharing

We may share your personal data with:

  • Payment providers (e.g., Flitt) for secure processing

  • Local/international courier companies for delivery

  • Analytics/marketing platforms (e.g., Google, Meta)

All partners follow data protection standards and only receive the data necessary to perform their services. Third-party services have their own privacy policies.

7. Cross-Border Transfers

Some data may be stored or processed outside Georgia (e.g., Google or Meta servers). In such cases, we use standard contractual clauses or equivalent legal safeguards to ensure protection.

8. Data Retention

We keep personal and order data for up to 3 years to meet accounting and legal requirements. Marketing data is kept until you opt out.

9. Your Rights

Under Georgian law, you have the right to:

  • Access your data

  • Request corrections

  • Request deletion

  • Object to marketing messages

  • Withdraw consent at any time

To exercise these rights, email us at contact@zipshop.ge or use the live chat.

10. Marketing Opt-Out

You can unsubscribe from marketing emails via the “unsubscribe” link in any email. For SMS, reply “STOP” or contact us directly.

11. Account Deletion & Data Requests

You cannot delete your account manually but may request deletion or data removal via email or live chat. We respond within a reasonable timeframe.

12. Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 18. If we learn we have collected such data, we will delete it promptly.

13. Data Security

We use technical and organizational measures to protect data, including:

  • SSL encryption

  • Restricted admin panel access

  • Secure, trusted third-party integrations

If a data breach occurs, we will notify affected users and authorities as required by law.

14. Changes to This Policy

We may update this policy due to changes in law or business practices. Significant updates will be posted on our website or sent by email.

15. Supervisory Authority

If you believe your rights have been violated, contact the Personal Data Protection Service of Georgia: https://www.pdps.ge

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