Delivery & Returns

ZipShop.ge items ship from China. Here is, briefly and honestly, when your order arrives, what delivery costs and what happens if something goes wrong.

Delivery

• Time: 10–12 days on average from ordering. Not guaranteed — but if your item has not arrived within 1 month, we refund you in full.
• Cost: The exact delivery fee is shown before payment.
• Tbilisi: our courier, within 1 business day after the item reaches Georgia.
• Outside Tbilisi: 1–3 business days with a partner courier.
• Status updates at 4 stages — order placed · shipped from China · arrived in Georgia · handed to the courier.
• Customs and taxes are already included in the price — nothing extra to pay.

Payment

Orders are prepaid with a Georgia-issued Visa or Mastercard on Flitt's secure payment page.

Cancelling an order

Orders are processed the same day. You can cancel within 1 hour, before the status changes to "processing" — email support@zipshop.ge.

Returns and refunds

• When we accept a return: Returns are accepted for a wrong item, a significant defect, or a malfunction.
• Time limit: within 14 days of receiving the item.
• Small differences in colour, design or packaging are not grounds for a return unless the item is completely different.
• If an order is lost in transit or never arrives, we refund in full within 5 days of confirming it.

How to return an item

1. Email support@zipshop.ge with your order number and a photo or video.
2. Our courier collects the item (free of charge if it is defective).
3. After inspection we refund you or send a replacement within 5–10 business days.

FAQ

Why 10–12 days? We bring items in from China — that is how we keep prices low (everything costs 50 GEL or less).

I need it as a gift by a certain date. Order at least 2 weeks ahead. Before holidays we post the last order date in the top bar.

How do I reach you? Email: support@zipshop.ge · Phone: +995 597 11 11 52

Full terms: Terms & Conditions